Terms & Conditions — Mark Summers Hair

Last updated: 05/12/2025

Welcome to Mark Summers Hair. By using our website, booking a service, or purchasing a product, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

These Terms & Conditions apply to all visitors, clients, and users of the Mark Summers Hair website and services.

We reserve the right to update or modify these terms at any time. Any changes will be posted on this page.

2. Appointments & Bookings

All appointments require a 50% non-refundable deposit at the time of booking to secure the slot.

Bookings without deposits are not confirmed and may be cancelled without notice.

You must be 18+ to book certain services (e.g., hair extensions), unless accompanied by a guardian.

3. Cancellations & Rescheduling

We operate a strict 48-hour cancellation policy.

Cancellations or rescheduling within 48 hours of your appointment will result in the loss of your deposit.

No-shows will forfeit the deposit and may be required to pay in full for future appointments.

Please contact us as early as possible if you need to amend your booking.

4. Late Arrivals

If you arrive more than 15 minutes late, your service may be shortened, adjusted, or cancelled.

The deposit may be forfeited if the service cannot be completed due to lateness.

5. Payments

Remaining balances are due at the end of your appointment.

Accepted payment methods: [add your payment methods].

All prices are subject to change without prior notice.

6. Consultations & Suitability

Certain services, especially hair extensions, require a consultation to assess hair condition, suitability, and expectations.

We reserve the right to decline a service if it is deemed unsuitable or unsafe for the client’s hair or scalp.

By booking a service, the client confirms they have disclosed any relevant allergies, sensitivities, or conditions.

7. Hair Extensions – Terms of Service

Clients must follow the provided aftercare to maintain the quality and longevity of their extensions.

We are not responsible for damage caused by improper aftercare, excessive heat use, failure to attend maintenance appointments, or external factors.

Hair quality can vary depending on supplier batches; minor colour variations may occur.

Refunds cannot be issued for hair extensions once installed, as this is a personalised service.

8. Refunds & Returns

Deposits are strictly non-refundable.

Services are non-refundable once completed, but we will always work with you to resolve any issues.

Retail products may be returned within 14 days if unopened, unused, and in original packaging.

9. Gift Vouchers

Gift vouchers are non-refundable and valid for 12 months from the date of purchase.

Lost or stolen vouchers cannot be replaced.

10. Website Use

All content on this website—including images, branding, text, and pricing—is the property of Mark Summers Hair.

Unauthorised copying, downloading, or distribution is prohibited.

We strive to ensure all information is accurate, but errors in pricing or content may occur, and we reserve the right to correct them.

11. Privacy Policy

Personal information submitted through bookings or contact forms is handled in accordance with our Privacy Policy.

We do not share your information with third parties except where necessary to provide services.

12. Liability

Mark Summers Hair is not liable for:

reactions to products if allergies were not disclosed

damage resulting from failure to follow aftercare

loss or damage of personal belongings during your appointment

By booking, you accept that all services carry some level of risk and agree to follow professional advice.

13. Governing Law

These Terms & Conditions are governed by the laws of [your country/region].

Any disputes will be resolved under the jurisdiction of local courts.